Exchange Policy

Here at Stormchase, we take Customer Service very seriously. If you have any questions or concerns, do not hesitate to call or email us anytime.

Stormchase makes it easy for you to exchange an order. Though we expect that you’ll love your wrist warmers as much as we do, we understand if you would like to exchange an item.

Exchanges can be made for a different colour or size. Your return will be processed within 48 hours of being received. Exchanges are subject to availability. A refund will be processed if the product is unavailable.

Returns Policy

Your satisfaction is guaranteed. If you are not satisfied with your purchase, please Stormchase on 01638 428771 email sales@storm-chase.co.uk

Products that have been damaged/abused may not be returned under any circumstances. For all other products, if the item is returned within 31 days of the date of purchase, we will provide you with a refund based on your original method of payment.

Please telephone 01638 428771 to receive further instructions. Please use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. Stormchase is not responsible for packages lost in transit.

Please include the following information in your return package:

  • Your name, return address and telephone number
  • A brief description of the problem and service you are requesting
  • A copy of the sales receipt

Wrist Warmers should be returned to:

The Coach House
10 Balaton Place
Snailwell Road
Newmarket
Suffolk
CB8 7YP